Refund policy

Refund and Returns Policy (LokatoCard)

At LokatoCard, we want you to feel confident knowing that your belongings can always be located. If you are not satisfied with your purchase, you have 100 days after delivery to request an exchange or refund.

1. How to Start a Return (Self-Service)

To make the process as quick as possible, please use our automated portal:

Click here: LokatoCard Returns Portal

Sign in with your email address, select the items, and follow the steps. You will receive the return address and instructions by email.

2. Acceptable Use Conditions for a Refund

We understand that you need to test your LokatoCard. You may pair it and carry it with you to confirm that it works. However, to receive a full refund, the item must be in like-new condition:

Physical condition: No deep scratches, dents, or signs that the item has been opened or disassembled.

Packaging: The original box, without serious damage, and all accessories and manuals must be included.

ESSENTIAL REQUIREMENT: You must unpair the card from your app, such as Apple Find My or a similar service, before sending it back. A card locked to a user account cannot be resold and is therefore not eligible for a refund.

3. Return Shipping Costs

Change of mind: The customer is responsible for return shipping costs.

Our error or a defect: If the product arrives damaged, is the wrong color, or has a manufacturing defect, LokatoCard will cover all costs. You must notify us within 14 days of delivery and send photos or videos of the issue to info@lokatocard.com.

4. Cases Where No Refund Is Issued

If the order cannot be delivered because of customer errors, such as an incorrect or incomplete address.

If tracking shows the package as Delivered. In this case, the customer must file a claim directly with the shipping carrier.

Personalized items: Cards with laser engraving or custom designs.

Gift cards.

5. Consumer Warranty and Technical Faults

Major fault: If the tracking technology has a verifiable hardware defect, we offer a full refund or immediate replacement.

Minor fault: If the issue relates to setup, our technical support team will help you. If it cannot be resolved, we will replace the item within a reasonable period.

Technical inspection: A refund will be processed once the item reaches our offices and our technical team confirms that it has been correctly unpaired and has not been damaged through misuse, such as immersion in water where the product is not rated for submersion.

6. Refunds and Processing Times

Your refund will be issued automatically to your original payment method.

Once approved, the funds usually take 5–10 business days to appear in your account, depending on your bank.

If more than 15 business days have passed since approval and you have not received your refund, contact us at info@lokatocard.com.

7. Privacy and Security

Information collected during the returns process is stored securely and used only to manage warranties and returns, prevent fraud, and conduct internal analysis to improve our products.