Kontaktinformation

Last updated: December 25, 2025

Lokato Card operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Lokato Card is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit and debit card numbers, financial account and payment-card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to a wish list, purchase, return, exchange, or cancel, and your previous transactions.
Communications with us, including information you provide when contacting us, such as when submitting a customer-support request.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with, use, or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
From our service providers, including when we engage them to enable particular technology or when they collect or process personal information on our behalf.
From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, remembering preferences and items of interest, sending account notifications, processing purchases, returns, exchanges, and other transactions, creating and managing accounts, arranging shipping, enabling reviews, and providing a personalized shopping experience and product recommendations.
Marketing and advertising. We may use personal information to send marketing, advertising, and promotional communications by email, text message, or post and to show online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or otherwise interacted with.
Security and fraud prevention. We use personal information to authenticate accounts, provide a secure shopping and payment experience, detect, investigate, and respond to suspected fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your login credentials confidential. Do not share your username, password, or other access information.
Communicating with you. We use personal information to provide customer support, respond to requests, deliver effective service, and maintain our business relationship with you.
Legal reasons. We use personal information to comply with applicable law and valid legal process, including requests from law-enforcement or government authorities; to investigate or participate in civil discovery, actual or potential litigation, or other legal proceedings; and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

To Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
To business and marketing partners that provide marketing services or advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share information for personalized advertising or marketing based on this activity.
When you direct, request, or otherwise consent to disclosure to third parties, such as to ship products or through social-media widgets or login integrations.
To our affiliates or within our corporate group.
In connection with a business transaction such as a merger or insolvency proceeding; to comply with legal obligations, including subpoenas, search warrants, or similar requests; to enforce our Terms of Service or other policies; and to protect or defend the Services, our rights, and the rights of users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify and third parties located in countries other than your own. We also use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may use personal information collected from those interactions. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise rights regarding its use for these purposes. For more information about how Shopify uses personal information and the rights available to you, see Shopify’s Consumer Privacy Policy and privacy portal at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, review its privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites. Information you provide in public or semi-public spaces, including third-party social-media platforms, may be visible to other users without limitation as to its use by us or third parties. A link does not by itself imply our endorsement of the platform, its content, or its owners or operators unless expressly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone considered a minor under applicable law. If you are a parent or legal guardian of a child who has provided personal information to us, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined by applicable law, personal information of anyone under 16.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit. Do not use insecure channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and may be refused where permitted by law:

Right of access: You may have the right to request access to personal information we hold about you.
Right to deletion: You may have the right to ask us to delete personal information we hold about you.
Right to correction: You may have the right to ask us to correct inaccurate personal information.
Right to data portability: In certain circumstances and subject to exceptions, you may have the right to receive a copy of personal information we hold and request that we transfer it to a third party.
Communication preferences: You can opt out of promotional emails at any time using the unsubscribe option in our messages. We may still send non-promotional messages relating to your account or orders.

If you live in the United Kingdom or European Economic Area (EEA), subject to applicable exceptions and limitations, you may also have the following rights:

Objection and restriction: You may have the right to ask us to stop or restrict processing your personal information for certain purposes.
Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about Shopify’s use of personal information and your rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request as permitted or required by law. You may designate an authorized agent to submit a request on your behalf. Before accepting an agent’s request, we will require proof of authorization and may ask you to verify your identity directly. We will respond within a reasonable period as required by applicable law.

Complaints

If you have a complaint about how we process personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data-protection authority. A list of EEA data-protection authorities is available through the European Data Protection Board.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

If we transfer personal information outside the EEA or United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or an equivalent contract issued by the competent UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, email us at infolokato@gmail.com or contact us at:

Carrer de Montemar, 12, El Arenal, 07610, Mallorca, Spain.

For purposes of applicable data-protection law, we are the controller of your personal information.