Lokato ships worldwide. View the full list of available countries here.

Depending on your country and region, our parcels are mainly shipped via TIPSA, Poste Italiane, GOFO France, Emile, Swiss Post, Dragonfly, and Colis Privé to ensure fast, reliable delivery.

If you have any questions about shipping to your country, contact our team at info@lokatocard.com.

Once you place your order, you will receive a confirmation email with your order number. Shortly afterward, you will receive a second email with your tracking number.

Please note that the tracking link may take some time to update. It usually becomes active when the parcel reaches Spain or your destination country. Depending on your location, this can take between 2 and 14 days.

The local carrier will then handle final delivery. If tracking does not update immediately, do not worry—your order is still on its way by air or ground.

You will receive your order within the estimated timeframe shown on the product page.

A tracking number will be sent to your email. To view all delivery times, visit our shipping information page.

Once your order has shipped, you will receive an email with your tracking number.

To ensure fast, reliable delivery, we work with different local carriers depending on the destination country.

You can track your parcel at any time using the tracking link provided.

If you have any questions about your delivery, contact us at info@lokatocard.com.

We offer a 100-day return policy on all orders, even if the product has been used.

View our complete refund policy here.

Photo evidence is required in the event of a defect or unexpected damage.

Please contact us by email at info@lokatocard.com.

If you made a mistake in your shipping address, please email info@lokatocard.com within 2 hours of placing your order.

Use the subject line ADDRESS CHANGE and include your full name, order number, and correct shipping address.

If you want to cancel or change your order, please email us within 1 hour of your purchase.

Use the subject line ORDER CHANGE or ORDER CANCELLATION.

Our team will reply as soon as possible.

Please check every folder in your inbox, including junk mail and spam.

If you still cannot find your confirmation email, contact info@lokatocard.com and include your order number so we can verify the email address provided during checkout.

If your order status appears as "Unfulfilled", it simply means your order has not shipped yet, but payment has been confirmed.

Once your order ships, you will receive a shipping confirmation email and another email with your tracking number.

1. Press and hold the power button until you hear a beep.

2. Open the Find My app on your compatible iPhone or iPad.

3. Tap “+”, then select “Add Other Item.”

4. When your Lokato Smart Tracking Card® is detected, tap “Connect.”

5. Choose a name and emoji for your card, then tap “Continue.”

1. Download and open Google Find Hub on your compatible Android device.

2. Press and hold the power button until you hear a beep.

3. Wait at least 1 minute on the Find Hub home screen for the Lokato Smart Tracking Card® to appear.

4. Tap “Connect” and follow the on-screen instructions.

First, watch the charging instruction video above.

Any 15W wireless charger designed for smartphones is compatible. Chargers made for smartwatches will not work. Use a compatible power adapter; a laptop USB port may not provide enough power for proper charging.

On the back of the Lokato Smart Tracking Card®, you will find a small wireless-charging icon. Center this icon on the charging pad—not the center of the card.

When the card is positioned correctly, a red light turns on. The light turns off automatically when charging is complete.

When your Lokato Smart Tracking Card® is connected to a compatible app, the battery level appears under the device name.

You will also receive a low-battery notification when it is time to recharge.

You may need to reset your Lokato Smart Tracking Card® for several reasons. Follow these steps:

1. Make sure Lost Mode is turned off in Apple Find My.
2. Remove the card from the Find My app.
3. Scroll to the bottom and tap “Remove Item.”
4. Tap “Remove” to confirm. If removal takes too long, continue to step 5.
5. Press the power button quickly 4 times, then press and hold it a fifth time for about 6 seconds until you hear a tone. Release the button. If you do not hear a tone, repeat this step.
6. Wait 5 seconds. Press and hold the button for 3 seconds until you hear a beep, then release it.
7. The card is now reset and powered off.
8. Wait another 5 seconds, then press and hold the button for 1 second to turn it back on.
9. You can now pair it with Apple Find My again.

1. If the card was previously connected, remove it from the app first. If it was not connected, continue to step 2.

2. Tap the settings icon (⚙️) next to the card name, then scroll down and select “Remove from Find Hub.”

3. Press the power button quickly 4 times, then press and hold it a fifth time for about 6 seconds until you hear a tone. Release the button. If you do not hear a tone, repeat this step.

4. Wait 5 seconds. Press and hold the button for 3 seconds until you hear a beep, then release it.

5. The card is now reset and powered off.

6. Wait another 5 seconds, then press and hold the button for 1 second to turn it back on.

7. You can now reconnect it to Google Find Hub.

Open Apple Find My, select your Lokato Smart Tracking Card®, and scroll to Notifications.

Turn on “Notify When Left Behind” and choose any locations you want to exclude from alerts.

Open Apple Find My or Google Find Hub, select your Lokato Smart Tracking Card®, and choose “Share Item.”

You can then add the person you want to share the card with.

Need more help? Contact our team at info@lokatocard.com.